RETURNS and REFUNDS
The provision of goods and services by TUESDAY Design (Pty) Ltd is subject to product availability and, in the case of a special make-up, our manufacturing ability. In unusual cases where we’re unable to fulfill the order, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Regrettably, we don’t offer cash refunds under any circumstances. We will however offer a credit for the same amount, provided there’s no damage or wear and tear. Jewellery items ordered from our website can be returned unworn and in their original packaging, within 10 calendar days of receipt for a credit note. If there is damage, we’ll deduct whatever amount is necessary from the credit amount to cover the cost of repairing and restoring the piece to its original state. However, if for some reason the damage is beyond repair, no credit will be allocated.
IN THE CASE OF GIFTS PURCHASED…
As our jewellery is often purchased as special GIFTS, we realise that the end customer might wish to exchange the jewellery for another pair, or another colour gemstone etc. We understand it’s tricky ordering gifts for others, and we’d like to facilitate people getting something that they ultimately ADORE and will wear relentlessly! Therefore in the case of a return for credit please notify us within the 10 day period in order for us to record the expected return via courier.
All jewellery items must be returned via courier at the expense of the customer (we can assist in organising the courier for you if necessary), and the delivery charges on the original order will not be refunded. HOWEVER, if the original order qualified for free shipping – we will send out the replacement jewellery for FREE as well!
Bespoke or customised items cannot be returned or exchanged under any circumstances. We require a deposit of 50% to confirm a bespoke order. And depending on the progress of the special order there will be no refund on deposits, in the event of cancellation for already made special order items.
TUESDAY Design (Pty) Ltd warrants that the jewellery which has been supplied by the Company and delivered to the Customer shall be free from defects and subject to the following:
The warranty is effective for a period of 2 weeks. As the purchased jewellery is no longer within our jurisdiction we’re unable to warrant a period longer than this. Wear and tear, unknown and unforeseen circumstances on the part of the Customer may result in damage and loss of use. The date is determined from date of delivery and the Customer will be entitled to either request a refund; replacement or repair of goods if goods are defective within such period. However the defect will need to be proven to be as a direct result of prior action or inaction on the part of TUESDAY Design (Pty) Ltd. The defective item will be inspected and assessed at the TUESDAY Design (Pty) Ltd workshop, where a ruling will be made. If it is established that TUESDAY Design (Pty) Ltd was at fault in delivering a defective item of jewellery, it shall be replaced without question. If the fault is a result of fair wear and tear, or accidental/unknown damage, every effort will be made to remedy the matter in the customers best interests. This will involve repair and/or possible replacement at the customers cost.
However the warranty shall immediately be rendered null and void in the event of the following:
Visible damage or evidence of applied force to change or compromise the integrity of the item; / any alterations or modifications made to the jewelry supplied, without the prior consent of TUESDAY Design (Pty) Ltd; / Failure to use jewellery in accordance with it’s intended purpose and/or the instructions and specifications of TUESDAY Design (Pty) Ltd; / General misuse and abuse of goods by the Client; / Any damage caused by fire, flood, civil disturbance or act of God; / The jewellery supplied has not been inspected by a technical expert in order to evaluate/determine the reason for the defects in the jewellery, before the client requested its replacement, repair or refund.