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Shipping Policy

SHIPPING VIA COURIER

Subject to availability of the item and receipt of payment, orders will be processed in 24 hours and delivery confirmed by way of email notification with waybill number, and follow up contact details. All items are shipped using a local courier company (namely ‘THE COURIER GUY PTY LTD’) and we cover shipping insurance. We will communicate any unavoidable delays, and keep customers informed of progress.

All our jewelry is beautifully packaged in pouches or boxes wrapped in bubble wrap and accompanied by the relevant COLLECTION cards, and TUESDAY cards.

Whilst delivery times for the processing of the jewelry are given in good faith and we will endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the customer, on account of a delay arising out of circumstances beyond our control, which circumstances will include, but not limited to:

  • any delay due to freight services;
  • the client providing inaccurate information

We ship all packaged ‘OVERNIGHT’, however please note that if your delivery address is in an outlying area (outside of the central metropolitan hubs odf South Africa) the delivery may take 2 or even 3 working days.

As we also work in the somewhat rural town of Franschhoek, orders placed between Friday afternoon and Sunday nights (over the weekend) will be shipped out on Mondays.