All our prices are given in ZAR or USD, dependent on the country from which you are viewing our website. Subject to availability of the item and receipt of payment, orders will be processed in 24 hours and delivery confirmed by way of email notification with waybill number, and follow up contact details. All items are shipped using a local and international courier company with shipping insurance. We will communicate any unavoidable delays, and keep customers informed of progress.
All our jewelry is beautifully packaged in pouches or boxes wrapped in bubble wrap and accompanied by the relevant collection cards, and TUESDAY cards.
Whilst delivery times for the processing of the jewelry are given in good faith and we will endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the customer, on account of a delay arising out of circumstances beyond our control, which circumstances will include, but not limited to:
- any delay due to freight services;
- the client providing inaccurate information;
- if the balance of the price payable on date of reservation has not been paid in due time.
The provision of goods and services by TUESDAY Design (Pty) Ltd is subject to availability and manufacturing ability. In unusual cases where we are unable to fulfill the order, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Regrettably, we don’t offer cash refunds under any circumstances. We will however offer a credit for the same amount, provided there’s no damage or wear and tear. Jewelry items ordered from our website can be returned unworn and in their original packaging, within 7 calendar days of receipt for a credit note. If there is damage, we’ll deduct whatever amount is necessary from the credit amount to cover the cost of restoring the piece to its original state. However, if the damage is beyond repair, no credit will be allocated.
Please notify us within the 7 day period in order for us to record the expected return via courier.
All jewellery items must be returned via courier at the expense of the customer, and the delivery charges on the original order will not be refunded.
Bespoke or customised items cannot be returned or exchanged under any circumstances. We require a deposit of 50% to confirm a bespoke order. And depending on the progress of the special order there will be no refund on deposits, in the event of cancellation for already made special order items.
TUESDAY Design (Pty) Ltd warrants that the jewelry which has been supplied by the Company and delivered to the Customer shall be free from defects and subject to the following:
The warranty is effective for a period of one month. As the purchased jewellery is no longer within our jurisdiction we are unable to warrant a period longer than this. Wear and tear, unknown and unforeseen circumstances on the part of the Customer may result in damage and loss of use. The date is determined from date of delivery and the Customer will be entitled to either request a refund; replacement or repair of goods if goods are defective within such period. However the defect will need to be proven to be as a direct result of prior action or inaction on the part of TUESDAY Design (Pty) Ltd. The defective item will be inspected and assessed at the TUESDAY Design (Pty) Ltd workshop, where a ruling will be made. If it is established that TUESDAY Design (Pty) Ltd was at fault in delivering a defective item of jewelry, it shall be replaced without question. If the fault is a result of fair wear and tear, or accidental/unknown damage, every effort will be made to remedy the matter in the Customers best interests. This will involve repair and/or possible replacement at the Customers cost.
However the warranty shall immediately be rendered null and void in the event of the following:
Visible damage or evidence of applied force to change or compromise the integrity of the item; / any alterations or modifications made to the jewelry supplied, without the prior consent of TUESDAY Design (Pty) Ltd; / Failure to use jewelry in accordance with the instructions and specifications of TUESDAY Design (Pty) Ltd; / General misuse and abuse of goods by the Client; / Any damage caused by fire, flood, civil disturbance or act of God; / The jewelry supplied has not been inspected by a technical expert in order to evaluate/determine the reason for the defects in the jewelry, before the client requested its replacement, repair or refund.
Payment may be made via Visa, MasterCard, Diners Cards or by bank transfer into the TUESDAY Design (Pty) Ltd bank account, the details of which will be provided on request.
Card transactions will be acquired for TUESDAY Design (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
TUESDAY Design (Pty) Ltd is responsible for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
With regard to bespoke orders, TUESDAY Design (Pty) Ltd reserves their right to suspend delivery of any orders in the event of non-payment. In the circumstance where payment is outstanding for a period exceeding 30 days from date of statement TUESDAY Design (Pty) Ltd will charge interest at a rate not exceeding 2% per month or as per the maximum rate determined by the National Credit Act from time to time on overdue payments.
All accounts older than 30 days will be handed over for collection and the customer will be liable to pay all legal fees with regard to the collection of such outstanding amounts on a fees scale as determined by the court of law/tribunal where the collection matter will be adjudicated.
Customer details separate from card details
Customer details will be stored by TUESDAY Design (Pty) Ltd separately from card details which are entered by the customer on DPO Pay Gate’s secure site. For more detailed information please refer to www.paygate.co.za
USE OF THIS WEBSITE
TUESDAY Design(Pty) Ltd is a business in the jewelry manufacture and retail industry. The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to TUESDAY Design (Pty) Ltd. No licensing rights of any content is granted to or conferred upon any user. Any unauthorized use, distribution or reproduction of the said contents is prohibited.
By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the content of the Website, without the prior written consent from TUESDAY Design (Pty) Ltd (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). You may not use the Website to distribute material which is defamatory, offensive, and unlawful or contains hate speech.
The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.
I, the website user, acknowledges the risk involved in the supplying of jewelry by TUESDAY Design (Pty) Ltd and hereby indemnify the supplier against claims for harm/damage cause to me/ due to reasons beyond the reasonable control or unintentional act of any person, whether or not in the employ of the supplier. This will include any economical loss pertaining to the harm/damage caused.
While TUESDAY Design (Pty) Ltd takes reasonable measures to ensure that the contents of this Website are accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. TUESDAY Design (Pty) Ltd reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.
TUESDAY Design (Pty) Ltd will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice.
Any person who accesses this Website or relies on this Website or on the information contained on this Website does so at his or her own risk.
In addition to the disclaimers contained elsewhere in these Terms and Conditions, TUESDAY Design (Pty) Ltd also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
TUESDAY Design (Pty) Ltd has a strong commitment to providing excellent service to our customers and visitors to this Website, including respecting concerns about privacy. We will explicitly ask when we need information that personally identifies you or allows us to contact you (‘personal information’). Generally, this information is requested when making reservations; and when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purposes for which we’ll use your personal information are as follows: to transact with you via the website or email regarding purchase and reservation, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.
TUESDAY Design (Pty) Ltd shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on TUESDAY Design (Pty) Ltd; (b) to protect and defend the rights or property of TUESDAY Design (Pty) Ltd, and (c) for the purposes of distributing same to various employees and/or third parties who assist TUESDAY Design (Pty) Ltd in providing services to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
WHILST TUESDAY DESIGN (PTY) LTD IS OF THE INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION.
TUESDAY Design (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569.
This website is run by TUESDAY Design PTY Ltd based in South Africa trading as www.inspiredbytuesday.com and with registration number 2018/109138/07 and Ms CM Clayton-Botha and Mr V.G. Botha as Directors.
This website is governed by the laws of South Africa and TUESDAY Design PTY Ltd chooses its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 17 van Riebeeck street, Franschhoek, Cape Town, South Africa, 7690.
TUESDAY Design (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
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